Custom Product Policy
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At Ross Crafting, we take pride in offering personalized, custom-made products to suit your unique needs. To ensure clarity and satisfaction, please review the following terms regarding custom product orders.
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1. Order Process
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Design Confirmation: Before production begins, we will provide you with a design proof for approval. It is your responsibility to review and confirm the design, spelling, colors, and other details. Once approved, no further changes can be made.
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Customization Options: Depending on the product, you may choose specific colors, sizes, fonts, and other personalization details. Any specific requests should be communicated clearly at the time of order.​
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2. Production Time
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Production Timeline: Custom orders generally take between 2-3 weeks to complete, depending on the complexity of the design and product. Production begins once the design is approved and payment is received.
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Rush Orders: If you need your order sooner, please contact us before placing your order. Rush orders may incur additional fees and are subject to availability.
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3. Payment
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Full Payment Required: All custom orders require full payment upfront. Work will not begin on your custom product until payment is received.
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Price Adjustments: Prices for custom products may vary based on the level of customization, materials used, and additional requests. Any price adjustments will be communicated to you before confirming your order.
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4. Changes and Cancellations
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Changes: Once the design proof is approved and production has begun, no changes can be made to your order. Please review all design details carefully before confirming.
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Cancellations: Custom orders cannot be canceled once production has started. If you wish to cancel your order, you must do so before approving the final design proof. A cancellation fee may apply to cover any design work already completed.
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5. Returns and Refunds
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No Returns on Custom Products: Due to the personalized nature of custom orders, we cannot accept returns or offer refunds unless the product arrives damaged or defective.
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Damaged or Defective Items: If your custom product arrives damaged or contains a defect, please contact us within 5 days of delivery with photos and a description of the issue. We will work with you to resolve the problem by offering a replacement or repair.
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6. Shipping
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Shipping Time: Once your custom product is completed, it will be shipped based on your selected shipping method. Please refer to our Shipping Policy for additional details.
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International Orders: For international customers, additional shipping fees and customs duties may apply. Delivery times may vary depending on location and customs regulations.
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7. Intellectual Property
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Design Ownership: Any custom designs created by Ross Crafting remain the intellectual property of Ross Crafting. You are not permitted to use, reproduce, or resell the design without our express written consent.
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Client-Provided Designs: If you provide a design or logo for use in a custom product, you represent and warrant that you have the legal right to use it. Ross Crafting is not responsible for any copyright or trademark infringement related to client-provided materials.
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8. Contact Us
If you have any questions or need further assistance with your custom order, please reach out to us at ross@rosscrafting.com. We are here to help!
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Last Updated: 10/16/2024
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Thank you for your understanding and cooperation. We appreciate your business.